Privacy Policy
Last updated: November 5, 2026, Philippine Time
Thank you for trusting Arnoks with your details. This page explains, in plain words, what we collect, why, who helps us handle it, how long we keep it, and your rights under the Data Privacy Act of 2012 (Republic Act No. 10173). If anything is unclear, just message us. We are happy to explain.
Who we are
Arnoks Food Corporation ("Arnoks", "we") runs arnoks.com, the Arnoks Facebook Page and the Arnoks franchise program. We are the personal information controller for the data described here.
- Address: Arnoks Business Hub, McArthur Highway, Block 1, Sta. Cruz, Tarlac City, Tarlac 2300, Philippines
- Email: arnoksph@gmail.com
- Data Protection Officer: Cindie Dela Cruz Taguines, VP Operations, privacy@arnoks.com
What we collect, and why
| When you... | We collect | We use it to | Legal basis |
|---|---|---|---|
| Register for the free seminar | Name, email, mobile number, preferred location and setup, the seminar date you chose | Confirm your seat, send the Zoom link and reminders, answer your questions | Your consent |
| Reserve a location (₱999) | The above, plus the location you want, your ticked Reservation Terms, the date and time, and your device's internet address and browser details | Hold your location, keep proof of what you agreed to | Steps you asked for before a contract, and our legitimate interest in keeping proof |
| Send proof of payment | The photo or file of your receipt, the amount, the reference number and date | Confirm your payment. A receipt image is also read once by the AI (see AI helpers) to pick out the amount, receiver, reference and date; a person at Arnoks can always review it | Contract, and tax and accounting laws |
| Accept the Franchise Agreement | Name, email, address, citizenship and civil status, the agreement version, date and time, internet address and browser details | Make and prove the agreement, notarize it, run the franchise | Contract, and the law (civil status and citizenship are needed for the agreement and the notary) |
| Use the Launch Path and franchisee tools | Opening progress, batch photos you upload (checked by the AI, then not stored; we keep only the result), questions you ask the Arnoks assistant, the name of a cook who earns a certificate | Guide you to opening day, check cooking quality, answer your questions, issue certificates | Contract, and our legitimate interest in food quality |
| Use the franchisee portal (arnoks.com/portal) | Your email, the time of each sign-in link, a sign-in cookie on your phone, the daily Gross Sales you type, your royalty payments, receipts and reference numbers, and any tax withheld | Let you sign in without a password, make your royalty statements, confirm your payments and remind you of due dates | Contract (Clauses 5.5 and 5.6 of the Franchise Agreement), and tax and accounting laws |
| Take the Arnoks Academy quizzes and send Launch Path photos in the portal | The name and role (owner or main cook) of the person taking each quiz, the answers and score; the photos you send (unboxing, practice batches, taste test, permits, your outlet, dry run), the thermometer reading and your notes; for practice batches, the AI's first look | Train you, check your progress to opening day, and let your coach review and approve each step | Contract, and our legitimate interest in food quality |
| Use the store dashboard in the portal (finance, team and payroll, permits) | The expenses you type, your team's names, roles, pay rates, mobile numbers, start dates, days worked, pay and deductions, the payslips made from them, and your permits with their numbers and expiry dates | Give you your profit and loss, compute your payroll and print payslips, and remind you before a permit expires. You are your team's employer and decide what to keep; we keep it only for your store and never use it for anything else | Contract, and your instructions as the employer (we process your team's data on your behalf) |
| Time in and time out as an employee of an Arnoks store, or of Arnoks Food Corporation itself (arnoks.com/staff) | Your name, email, mobile (optional), your password (kept only as a scrambled code we cannot read back), your store, a selfie taken by your phone's camera, the time and your phone's location (GPS) with its distance from the store, each time you time in and time out, and the times of your breaks | Record your attendance for your employer (the franchisee of your store, or Arnoks), compute your days and hours for your pay, and let Arnoks support the store. Selfies are used only to show it was you, never for face recognition | Your consent, and your employer's duty to keep employment records under labor laws. For store employees, the franchisee is your employer and we keep this data for them |
| Connect your Facebook Page in the portal (posting only) | Your Page's name and ID, a Page key from Facebook (kept encrypted), and each post's caption, time and result | Post the photos and captions you send to your own Page. We never ask for or read your messages, your followers or your personal profile | Your consent, which you withdraw anytime by tapping Disconnect |
| Watch or interact with the official Arnoks TikTok account | Nothing from you through our website. TikTok handles your TikTok data under its own policy | Not applicable | Not applicable |
| (Arnoks staff only) Connect the official Arnoks TikTok account in our admin dashboard | The account's TikTok ID, display name and profile picture, a TikTok key (kept encrypted), and each video's caption, time and result | Post Arnoks's own promo and store videos to our official TikTok account, only after the owner approves each post. We never read other people's TikTok accounts, messages or followers | Our legitimate interest in promoting our own business |
| (Arnoks staff only) Connect the official Arnoks YouTube channel in our admin dashboard | The channel's YouTube ID, name and picture, a Google key (kept encrypted), and each video's title, description, time and result | Post Arnoks's own promo and store videos to our official YouTube channel, only after the owner approves each post. We never read other people's YouTube channels, comments or subscribers | Our legitimate interest in promoting our own business |
| Check a spot on the Location Map (arnoks.com/locations) | The spot you tap, the link or address you type, or the screenshot or photo you upload; if you tap "Use my current location", your phone's location at that moment; and a scrambled code of your internet address with the time | Tell you if the spot looks open, and stop misuse of the free photo reader. Screenshots and photos are read once and not kept; a photo's hidden GPS is read on your own phone. Typed addresses and links are looked up on OpenStreetMap and Google Maps | Your consent, and our legitimate interest in preventing misuse |
| Visit any public page | The page opened, the minute, the site you came from (if any) and the tag of the link you tapped; never your name, email, device or a cookie | Count visits per page, so we know which posts and pages help | Our legitimate interest in measuring our own website |
| Sign up for the seminar through someone's referral link | The code of the franchisee or member who shared the link | Show them how many people signed up with their link and how far they have gone (never your name) | Our legitimate interest in thanking the people who refer others |
| Leave your details for D'Brothers Community Store (arnoks.com/dbrothers) | Your name, email, mobile number, city, what you are interested in and your message | Send you the D'Brothers franchise and partnership information personally when it is ready | Your consent |
| Apply to be an Arnoks agent (arnoks.com/agents) | Your name, email, mobile number, city, what you wrote about yourself, the agent rules you accepted, and later the sign-ups through your link, your rewards and the tax withheld | Review your application, give you your agent link and page, count the sign-ups through it and pay your rewards | Your consent, and the agent arrangement once approved; tax laws for the rewards paid |
| Return as a member of an earlier Arnoks program (Arnoks 2.0) | Your answers about your earlier program, receipts or screenshots you upload, and your acceptance of the Returning Member Agreement (date, time, internet address and browser details) | Check your earlier membership, decide on your return, and run the agreement | Steps you asked for before a contract, the contract, and our legitimate interest in checking past records |
| Order Arnoks Essentials | Name, contact details, delivery address, your order; the courier and tracking number once shipped; a photo of your parcel taken by our team; the photo and note you send when you tap "I received it" | Process, deliver and invoice your order, and let you follow it on your private order page | Contract, and tax laws |
| Tap "Alert me on this phone" in any Arnoks app | Your phone's notification address (a long code from your browser, not your number) and which app you tapped it in | Show the news we also email you (payments, orders, your package, your coach's notes) as a notification on that phone. Turn it off anytime with the same button | Your consent |
| Receive your Starter Package (franchisees) | The courier and tracking number; a photo of the packed box taken by our team; the unboxing photo and note you send | Ship your Starter Package, prove what was sent, and tick the step on your Launch Path | Contract |
| Order ahead for pickup from an Arnoks store (arnoks.com/store) | Your name, mobile number, optional email, your order, the pickup time and any note; a coded fingerprint of your connection to stop spam | Send your order to the store you chose, let the store reach you, and show you the order status | Steps you asked for before a contract. The store is independently owned and is responsible for your details for your order (we keep them on its behalf) |
| Message our Facebook Page or Instagram account | Your Facebook or Instagram name and ID, and the messages you send | Answer your inquiry (see "AI helpers" below) | Our legitimate interest in answering you, and your consent when you write to us |
| Pay Arnoks by bank or e-wallet transfer | The notice our bank or e-wallet sends us about your transfer (amount, date, your name as the bank shows it, reference). We may read it with an AI helper to match it to your reservation, order or fee | Confirm your payment quickly and start your next step | Contract, and our legitimate interest in checking payments |
| Visit the website | Page visits counted without cookies and without your name | See which pages help visitors | Our legitimate interest |
Arnoks near me. If you tap "Find the nearest Arnoks", your phone's location is used on your phone only, to sort the stores. It is not sent to us.
Tools that stay on your phone. POS Lite, the costing calculator, the floor planner, the signage designer and similar tools save your work only on your own device. We do not receive it unless you send it to us. If you are signed in to your franchisee portal, POS Lite can send each day's totals (sales, discounts by type, number of orders) to your portal, never the individual orders. When you log in to POS Lite as the owner or a cashier, each order on the phone is tagged with that person's first name, and when a shift is closed, its totals (orders, sales by payment method, starting cash, cash expected, cash counted and the difference) are sent to the store's dashboard with the cashier's first name.
Sensitive information. Citizenship and civil status count as sensitive personal information under the law. We ask for them only for the Franchise Agreement, and we never use them for marketing.
We do not sell your personal data, and we do not use advertising trackers on this website.
AI helpers
Some Arnoks tools use artificial intelligence from Anthropic (the maker of Claude):
- Messenger replies: an AI assistant may answer messages to our Facebook Page. It always says it is the Arnoks AI assistant. Type "agent" at any time to reach a person.
- Batch photo check and the Arnoks assistant (franchisees only): your photos and questions are sent to the AI to give you advice.
- Payment receipts (people who reserved): the receipt you upload is read by the AI to pick out the amount, the receiving account, the reference and the date, so your ₱999 can be confirmed within minutes. The receipt stays stored as before; the AI keeps nothing.
- Location Map photo reader (anyone): the screenshot or photo you upload is sent to the AI to read the place name, streets or coordinates. It is not kept.
- Store mockup (people with an Arnoks reference code): the photo of your spot, your setup and your wishes are sent to fal.ai, which runs Google's image AI, to make a picture of your future store. The photo and the picture are kept for 90 days, then deleted.
- Arnoks Creator (franchisees only): the photo you upload and your promo line are checked by the AI and sent to fal.ai, which runs Google's image and video AI, to make your post. Photos and finished files are kept for 90 days, then deleted.
The AI gives advice only. It does not make decisions about your reservation, your agreement, your payments or your certificate; a person at Arnoks does. If you disagree with anything the AI said, reply and a person will review it.
Arnoks Delivery
When you order delivery, we share your name, mobile number, delivery address and map pin with the store and with the independent Arnoks rider who takes your order, only to deliver it. While your order is on the way, you see the rider's live location on your order page.
If you ride with Arnoks, we keep your details and documents (license, OR/CR, ID, selfie) to check and manage your account. While you are online or on a delivery, your location is used to offer you nearby requests; during a delivery, your name, vehicle, mobile number and live location are shown to that store and that customer only.
Arnoks Marketplace
When you order or ask for a quote on Arnoks Marketplace, we share your name, mobile number, business name, address, map pin, order and any job photo with that seller only, so they can fill your order. Sellers are independent businesses. If you tick the box, Jarvee, the Arnoks assistant, may message you about your orders, reorders and other sellers near you; reply STOP any time.
If you sell on Arnoks Marketplace, we keep your business details and documents (permits, ID, licenses) to check and manage your account. Jarvee, our AI assistant (run by Anthropic), reads your documents to check them; a person at Arnoks decides when anything is unclear. Your business name, city, contact details, items, prices and ratings are shown to buyers.
Arnoks Properties
If you offer a property, we keep your details, the property information and photos to check the location and talk to you about it. Jarvee, our AI assistant (run by Anthropic), reads what you wrote to score the location and checks it against our territory records. The property may be described to people looking for an Arnoks location without your name or contact details; Arnoks contacts you before anyone else does. If you ask for a location, we keep your details to match you with properties and contact you about them.
YouTube
Our admin dashboard uses YouTube API Services to post videos to the official Arnoks YouTube channel. When we do, Google's Privacy Policy also applies: https://policies.google.com/privacy. You can remove our access to a YouTube channel at any time from your Google Account's security page: https://myaccount.google.com/connections. When access is removed, we delete the stored Google key within 7 days.
Who helps us handle your data
We use trusted service providers. Each one handles your data only to provide its service to us:
| Provider | What it does for us | Where |
|---|---|---|
| Vercel | Hosts the website | United States and other countries |
| Supabase | Stores our records and uploaded files | Outside the Philippines |
| Mailtrap | Sends our emails | Outside the Philippines |
| Anthropic | Runs the AI helpers | United States |
| fal.ai (with Google) | Makes the Arnoks Creator images and videos | United States |
| Meta (Facebook) | Delivers Facebook Page and Instagram messages; shows our ads to people on our contact lists, matched from scrambled (hashed) numbers and emails | Outside the Philippines |
| Semaphore | Sends our text messages (SMS) | Philippines |
| TikTok | Publishes the videos we post to our official TikTok account | Outside the Philippines |
| Google (YouTube) | Publishes the videos we post to our official YouTube channel | Outside the Philippines |
| Supplies the fonts this website uses (your browser contacts Google to load them) | Outside the Philippines |
Because these providers are abroad, your data is transferred outside the Philippines. We choose providers with strong security and we remain responsible for your data under Philippine law. We also share data when the law requires it (for example with the BIR, a court or a notary), and with your own franchise coach inside Arnoks.
How long we keep it
| Data | How long |
|---|---|
| Seminar sign-ups that did not lead to a reservation | 2 years after our last contact with you |
| Reservations that did not lead to a Franchise Agreement | 2 years after the last activity; if you made a payment, 10 years, because tax laws require it |
| Franchise Agreement records, payments and invoices | Until 10 years after the agreement ends, because contract and tax laws require it |
| Arnoks Essentials orders | 10 years if paid (tax laws); 2 years if never paid or cancelled |
| Parcel and unboxing photos (Essentials orders, Starter Packages) | 1 year after delivery, then deleted |
| D'Brothers interest list | 2 years after we last contacted you, or at once when you ask |
| Bank and e-wallet notices read by our assistant to match a payment | The screenshot and the notice's words are deleted after 90 days; a notice that matched nothing is deleted after 90 days; a matched one keeps only the amount, sender name, reference and date with the payment record |
| Returning-member applications | 1 year after an unanswered link expires; 2 years after a decision not to approve; as long as franchise records if you become active |
| Facebook Page and Instagram conversations | 1 year after the last message |
| Follow-up texts (who we texted, when, and whether the link was opened) | 1 year, then deleted |
| Delivery orders: your delivery address, map pin and the photo at your door | With the store's sales records; the door photo 90 days, then deleted |
| Arnoks Rider applications: details, license, OR/CR, ID and selfie | While you ride with Arnoks and 2 years after; rejected applications 1 year |
| Arnoks Marketplace orders, quotes, ratings and disputes | 5 years (tax and consumer laws), then deleted |
| Arnoks Marketplace seller applications and documents | While you sell on Arnoks Marketplace and 2 years after; rejected applications 1 year |
| Arnoks Properties offers and location requests | 3 years after our last contact, then deleted; signed leases as the law requires |
| A rider's live location | Only while online or on a delivery; the last position is replaced each time, and history is not kept |
| The "stop texts" list | As long as we send texts, so we never text you again |
| Arnoks assistant questions | 1 year |
| Daily sales, royalty statements and royalty receipts | With the franchise record: until 10 years after the agreement ends (tax laws) |
| Quiz results and Launch Path review photos | 2 years after your Opening Date, then deleted |
| Pickup orders | 1 year after the pickup date, then deleted |
| Store dashboard: expenses, payroll, payslips and team list | While your franchise or membership is active, then with the franchise record for up to 10 years after it ends (tax and labor laws). An expense you remove is deleted at once |
| Bonuses a store gives its team | With the payroll records |
| POS Lite shift totals and cash counts | With the store's sales records |
| Store dashboard: permits | Until you remove them, or the franchise record ends |
| Facebook Page connection | Until you tap Disconnect, or your franchise or membership ends. Post records: 1 year |
| Employee time in: selfies and exact locations | 90 days, then deleted (the distance from the store stays with the times) |
| Employee time in: times, account and approvals | Times: 3 years (labor records). Your account is closed when the store removes you, and kept with the times |
| Referral code on a seminar sign-up | With the seminar sign-up |
| Agent applications and accounts | Declined applications: 1 year. Agents: while active, then with the rewards records for up to 10 years (tax laws) |
| Portal sign-in links and sign-in sessions | Links: 7 days. Sessions: 30 days, or until you sign out |
| Batch check results | With the franchise record (the photos themselves are not stored) |
| Certificates | For as long as the certificate can be checked, unless you ask us to withdraw it |
After that, our system deletes it automatically every morning, or we make it impossible to link to you.
Your rights
You have the right to:
- be informed about how we use your data (this page);
- access the data we hold about you;
- correct data that is wrong;
- object to processing, and withdraw your consent at any time (this does not undo what we did before);
- have your data erased or blocked when it is no longer needed or was processed unlawfully;
- get a copy of your data in a common electronic format;
- claim damages if you were harmed by a breach of your rights; and
- file a complaint with the National Privacy Commission (privacy.gov.ph).
To use any of these rights, email our Data Protection Officer at privacy@arnoks.com. We will reply within 15 days. We may ask you to confirm who you are. Some data we must keep by law even if you ask us to delete it (for example invoices); we will tell you if that applies.
Emails and messages from us
We send reminders and updates about the seminar, your reservation, your agreement and your orders. Each marketing email lets you stop further marketing messages; just reply "stop". Messages we must send about a contract you have with us will continue.
If you asked us about Arnoks, or you were an Arnoks member, we may follow up on it: we may send you a text message (SMS) about your inquiry or your comeback (for example the next free seminar, or your private comeback link), and we may show you Arnoks ads on Facebook. For the ads, we give Meta your mobile number or email only in scrambled (hashed) form; Meta matches it privately and does not keep it. To stop our texts, go to arnoks.com/stop (it works at once) or tell us on the Arnoks Page. To stop ads matched this way, email privacy@arnoks.com; we remove you within 5 working days. We text only from 9 AM to 7 PM, Monday to Saturday, and never twice about the same thing.
How we protect your data
Our records are stored with providers that encrypt data in transit and at rest. Only authorized Arnoks staff can log in to our records, and private pages (reservation, payment and agreement links) are not listed on search engines. If a personal data breach happens that could harm you, we will notify the National Privacy Commission and you within 72 hours of learning about it, as the law requires.
Children
Our franchise program and tools are for adults (18 and over). We do not knowingly collect data from children.
The consent lines on our forms
On our seminar and reservation forms you will see this line next to a required checkbox:
I agree to the Privacy Policy. I consent to Arnoks Food Corporation collecting and using my name, contact details, location, and inquiry details to respond to my inquiry, confirm slot availability, process my seminar registration, and send related updates and reminders by email.
On the Arnoks Essentials order form:
I agree to the Privacy Policy. I consent to Arnoks Food Corporation using my name, contact details and delivery address to process and deliver my order and to send me updates about it by email, SMS or phone.
Changes to this policy
If we change this policy, we will update the date at the top and tell franchisees by email when the change affects them.
Questions
We are glad to help. Email privacy@arnoks.com or message the Arnoks Facebook Page.